Frequently Asked Questions
Everything you need to know about our handcrafted leather goods
What kind of leather do you use for your products?
We primarily use high-quality goatskin, cowhide, and buffalo leather. Our 'Gusti Leather nature' line is vegetable-tanned using traditional methods and natural oils, while our 'Gusti Leather studio' line offers extra stability through chemical tanning.
How should I care for my leather bag?
To keep your leather supple and durable, we recommend using a colorless leather balm or beeswax-based care products. Regular application helps maintain the natural moisture of the skin and protects it from water damage.
How long does shipping take and what are the costs?
Standard shipping usually takes 3-5 business days within Europe. Shipping costs vary depending on the destination country, but we offer free shipping on orders above a specific threshold value.
Can I return my item if I am not satisfied?
Yes, you can return your product within 30 days of receipt. The item must be in its original condition. Please note that personalized or engraved items are excluded from our standard return policy.
Why does my new leather bag have a distinct smell?
Our 'nature' products are tanned using natural ingredients like bark and oils, which can result in a strong natural scent. This is a sign of authenticity and typically dissipates within a few weeks of regular use.
What payment methods do you accept?
We accept a variety of secure payment options including PayPal, Credit Cards (Visa, Mastercard), Klarna, and Apple Pay to ensure a smooth checkout experience.